Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note that damages caused by transit are not covered by us, and can only be insured through our "Shipping Protection".

Exchanges
The fastest way to ensure you get what you want is to issue a refund of the item you have, in case of any problems, and once the return is accepted, make a separate purchase for the new item.

Note that buying the shipping protection allows for a replacement, in case of any damages, defective items, or receiving the wrong item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.caseofmoments@gmail.com.